Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery usually takes 7–12 business days depending on your location.

2. How can I track my order?

After your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor the progress of your delivery.

3. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping times may vary depending on your location and customs processing.

4. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of placing the order. After this time, the order may already be processed and prepared for shipping.

5. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and arrange a replacement or refund.

6. Why is my tracking number not updating?

Tracking information may take 2–5 days to update after the order has been shipped. This delay happens while the shipping carrier processes the package.

7. What payment methods do you accept?

We accept secure payments through major credit cards and other payment options available at checkout.

8. Do you offer refunds or returns?

Yes. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Our support team will guide you through the return or refund process.

9. How can I contact customer support?

You can contact our support team anytime by email at:
info@vitaniquebeauty.com

Our team typically responds within 24–48 business hours.